Privacy Policy

Last updated: December 2025

e-Salone ("we", "our", or "us") is committed to protecting the privacy of schools, teachers, parents, and students who use our platform. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

School & Staff Information

• School name, address, and contact details
• Staff names, phone numbers, and email addresses
• Login credentials (passwords are encrypted)

Student Information

• Student names and enrollment details
• Academic records (grades, attendance, assessments)
• Fee payment history
• Parent/guardian contact information

Parent Information

• Names and phone numbers
• Relationship to student(s)
• Communication preferences

Usage Information

• How you interact with our platform
• Device and browser information
• Login times and activity logs

2. How We Use Your Information

We use collected information to:

• Provide and improve our school management services
• Send SMS notifications to parents about their children
• Generate MBSSE and other government reports
• Process and track fee payments
• Provide customer support
• Send important service updates

3. Data Storage & Security

We take data security seriously:

• Encryption: All data is encrypted in transit (HTTPS) and at rest
• Secure Hosting: Data is hosted on Amazon Web Services (AWS) with industry-standard security
• Backups: Regular automated backups ensure your data is never lost
• Access Control: Only authorized personnel can access your data

4. Data Sharing

We do not sell or rent your data. We only share information with:

• Your School: School administrators have full access to their school's data
• Government Bodies: Only when required for official reports (e.g., MBSSE) that schools submit
• Service Providers: SMS delivery partners (who only receive phone numbers and message content)
• Legal Requirements: If required by law or court order

5. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Ask us to fix incorrect information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from non-essential communications

To exercise these rights, contact us using the details below.

6. Children's Privacy

Our platform stores information about students, including minors. This data is:

• Collected and managed by schools, not directly from children
• Used only for educational purposes
• Accessible only to authorized school staff and parents/guardians
• Never used for marketing or advertising

7. Data Retention

We retain school data for as long as the school maintains an active account. When a school cancels their subscription:

• We provide an option to export all data
• Data is deleted within 90 days of account closure
• Some data may be retained longer if required by law

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify schools of significant changes via email or through the platform. Continued use of e-Salone after changes constitutes acceptance of the updated policy.